Services — AI phone and chat reception
Your inquiry calls and website chat,
answered by AI around the clock.
We put AI on your phone line and website chat so that inquiries get answered outside business hours and when your staff are busy. It answers only from material you give us, such as product descriptions and price lists. Questions it cannot answer, quotes and contracts go to your staff. Our own phone line and website chat run the same way.
01
Who this is for
Small teams who cannot pick up the phone while they are serving visitors or doing the work, so call-backs slip to the next day.
Companies whose staff spend hours each day answering the same questions about opening hours, location, stock and prices.
Companies that receive website inquiries at night and on holidays but only reply the following week.
Companies that get inquiries in English, Chinese or other languages from overseas buyers or visitors, but have no one in-house to handle them.
02
What you receive
AI phone reception
AI answers your inquiry line and handles common questions such as opening hours and prices. When a call-back is needed, it takes the caller's name, request and contact details and emails a summary to your staff.
AI chat on your website
A chat window sits at the bottom right of your site and answers visitors' questions on the spot. It follows the page language in Japanese, English or Chinese, and we match its colors and wording to your site.
Preparing the answer material
Together with you we write out what the AI may answer, such as product descriptions, price lists, common questions, opening hours and directions, and put it in a form the AI can read. We also agree here what it must never answer.
Handover to your staff
Questions the AI cannot answer, requests about quotes or contracts, and complaints are passed to your staff rather than decided by the AI. You can route each type of request to a different email address or person.
Choose the languages you need
For both phone and chat, you choose the languages your callers and visitors use, such as Japanese, English and Chinese. The chat replies in the language the visitor writes in, and the phone line answers in the language the caller speaks. Ask us about other languages.
Conversation logs and monthly review
Every phone and chat conversation is logged, and you can read the logs at any time. Each month we list the questions the AI could not answer and suggest what to add to the material.
03
How we use it ourselves
The chat at the bottom right of this site is an AI chat we built and run ourselves every day. It answers in Japanese, English or Chinese to match the page, and points visitors to the contact form for anything it cannot answer.
Our own inquiry line is also answered by AI, in Japanese and English. To hear how it sounds, call +81-50-6874-2872.
04
Pricing
- Setup
- 0 JPY.
- Direct deployment
- We load your existing website content and FAQ as they are and go live. 9,800 JPY a month before tax.
- With pre-training
- If you have a lot of material, or the AI needs pre-training on industry terms and your own handling procedures, we look at the volume and content and quote separately in writing before we start.
- Phone number and call charges
- The phone number and call charges are passed through at cost.
The full price list is on the pricing page.
05
What we do not take on
We do not run outbound sales calls or any calling out by AI. The service covers answering inquiries that come to you.
We do not set up the AI to give individual medical or legal judgments, fix prices or conclude contracts. Those always go to your staff.
We do not set up the AI to take payment details such as card numbers over the phone.
06
How it works
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01
Review your inquiries
We ask about your common questions, roughly how many calls and emails you get, and who should receive handovers, then agree what the AI will handle.
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02
Trial
You call and chat with the AI running on your own material, and check how it answers and how handovers work.
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03
Launch and review
We switch on call forwarding and the live chat window, then add to the material each month based on the conversation logs.
07
Frequently asked questions
What happens if the AI gives a wrong answer?
The AI answers only from what is written in the material you give us. If a question is not covered, it does not guess; it tells the caller that a staff member will get back to them. When the logs show a mistake, we correct the source material and the answer settings.
Can we keep our current phone number?
Yes. Calls to your current number can be forwarded to the AI line. We can also set up a new number as a dedicated AI line. We suggest which way suits you once we have seen your current phone contract.
Can it handle inquiries in languages other than Japanese?
Yes. For both phone and chat, you choose which languages to switch on, such as Japanese, English and Chinese. Our own phone line answers in Japanese and English, and the chat on this site in Japanese, English and Chinese. Other languages are decided after you have tried them before launch.
Where are the conversations stored?
Conversation logs are kept where only your company can see them, and we do not use them for anything else without your permission. How long logs are kept, and which items are never recorded (such as card numbers), are agreed before launch.
How much does it cost?
There is no setup fee. Direct deployment, which loads your existing website content and FAQ as they are, is 9,800 JPY a month. If you have a lot of material or need pre-training, we quote separately in writing before we start. Phone number and call charges are passed through at cost. Prices exclude tax.
Tell us the questions you get most and how you handle calls and email today, and we will explain what the AI can take on.